Waranty Policy

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2-15-2008  POLICIES


WARRANTY, FREIGHT, CUT TO LENGTH PIPE, SPECIAL ORDERS, PACKAGING AND RETURNS

 

SECTION I   AQUAHEAT, AQUASEAL, MICROFLEX

A. E-WARRANTY CLAIM PROCEDURE

  • Distributor electronically fills out Defective Material return form completely and submits it to warranty administrator.   tonyg@comfortprosystems.com 
  • Return goods authorization (RGA) will be issued immediately.
  • All parts < $75.00 distributor net material cost to be field scrapped with authorization from warranty administrator / regional manager.
    Note: ComfortPro Systems reserves the right to request defective material to be returned prior to processing any defective material claim. 
  • All parts > $75.00 distributor net material cost to be returned to Morton Grove.
  • When we receive both forms an RGA will be issued authorizing the material return to ComfortPro Systems.
  • ComfortPro Systems issues credit or returns the material.
  • Distributors will have up to 30 days to return the material to Morton Grove.
  • All material must be shipped freight prepaid to Morton Grove, Illinois warehouse.

 


B DEFECTIVE MATERIAL WITH LABOR CLAIMS  
All Labor claims will require complete distributor documentation, sales agent documentation, jobsite photos, and the part or parts in question returned using our full detailed warranty process.

Defective Material Labor Claim Procedure

  • Distributor electronically fills out Defective Material return and the Project Information form and electronically submits it to warranty administrator in Morton Grove. psingleton@comfortprosystems.com

OR

  • Distributor completely fills out the Defective Material return form and the Project Information form and faxes it to warranty administrator in Morton Grove.
    Note: All forms are available in the professional section  RGA of our website.
  • Sales agent inspects the project and documents information. 
  • When appropriate, includes jobsite pictures, etc.
  • Water samples are required if manifolds are involved.
  • When we receive both forms an RGA will be issued authorizing the material return to ComfortPro Systems.
  • ComfortPro Systems issues credit or returns the material.

SECTION II   QUIETAIR

A Equiguard Inc. is the administrator for all warranty claims and extended service agreements.  All QuietAir equipment comes with a warranty form, upon installation the contractor shall submit the warranty form completely filled out to Equiguard Inc. Warranty claims are handled directly with Equiguard per the attached form.

Contact information
Equiguard Inc.  600 Joliet Road  Willow Brook , IL 60521   800-886-9363
equinfo@equiguard.com  Fax: 630-325-7126

Defective Material and Labor Claim Procedure

  • Call 800-886-9363 or e-mail equinfo@equiguard.com
  • Have equipment model and serial number.
  • Date purchased and date installed.
  • Consumer name, address and phone number.

B DEFECTIVE D.O. A. MATERIAL.
WITH LABOR CLAIMS  D.O.A. equipment installed for (30) thirty days or less will follow the ComfortPro Systems procedure from page one of this document.

Note:  All Labor claims will require complete distributor documentation, sales agent documentation, jobsite photos, and the part or parts in question returned using our full detailed warranty process.


SECTION III   FREIGHT
If you receive a shipment that is damaged or missing items, file a claim with the truck line immediately, take digital pictures, and notify our operations department psingleton@comfortprosystems.com.  Products with hidden and concealed damage are treated as warranty items.

SECTION IV   CUT TO LENGTH PIPE
All cut to length MICROFLEX tube orders have a per cut service charge based on the outside jacket size. 
All MicroFlex tube:
* 125MM outer jacket $50.00 per cut 
* 160MM outer jacket $60.00 per cut 
* 200MM outer jacket $80.00 per cut

All cut to length AQUAHEAT & AQUASEAL  tube orders have a per cut service charge based on the outside tube dimensions. 
All AquaHeat & AquaSeal tube:
* 32 & 40 MM $50.00 per cut 
* 50 & 63 MM $60.00 per cut  
Cut to length pipe orders are non-returnable. 

SECTION V   PACKAGE QUANTITIES
All orders received with quantities less than our standard package (bag or box) will be rounded up to standard bag or package quantity.  We will not break standard package quantities for any products.

SECTION VI   RETURNS  
All material must be pre-approved, current product, in good condition and in original boxes and shipped freight prepaid to Morton Grove, Illinois warehouse. Upon return and after inspection, credit will be issued at the original purchase price less a 20% restocking charge.

SECTION VII   SPECIAL ORDERS 
All special order non-stock material is non-returnable.